JS ENERGY (hereinafter referred to as the "Company") values your personal information and complies with the "Act on Promotion of Information and Communications Network Utilization and Information Protection."
If the Company amends its Privacy Policy, it will notify users through a website popup.
This policy will be effective from 2024.
- Collected Personal Information
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The Company collects the following personal information for the purpose of user information collection and utilization through online inquiries. Additionally, to prevent fraud and corruption, the Company collects reports via the Cyber Whistleblower System for appropriate responses and prevention.
- Collected Items : Name, Contact Information, Email, Subject, Content, Attachments, Whistleblower, Corruption Provider and Target, Report Content, Access Logs, etc.
- Collection Method : Online Inquiry
- Purpose of Collecting and Using Personal Information
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The Company utilizes the collected personal information for the following purposes:
- Online inquiries and service-related actions, such as using the information for user requests.
- Collection of report content through the Cyber Whistleblower System for the prevention of fraud and corruption.
- Retention and Use Period of Personal Information
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The Company will promptly destroy personal information once the purpose of collection and use is achieved. However, the following information will be retained for the period specified below.
A. Internal Policy-based Retention Reasons
- - Record of fraudulent use
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Reason for Retention: Prevention of fraudulent use
Retention Period: 1 year
B. Reasons for Retention of Information Based on Relevant Laws
The Company retains member information for a certain period as required by relevant laws such as the Commercial Act and the Act on Consumer Protection in Electronic Commerce, etc. In this case, the Company uses the retained information solely for the purpose of retention, and the retention periods are as follows:
- - Records related to contracts or withdrawal of subscription
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Reason for Retention : Consumer Protection in Electronic Commerce Act
Retention Period : 5 years
- - Records related to payment and supply of goods
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Reason for Retention : Consumer Protection in Electronic Commerce Act
Retention Period : 5 years
- - Records related to electronic financial transactions
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Reason for Retention : Electronic Financial Transactions Act
Retention Period : 5 years
- - Records related to consumer complaints or dispute resolutions
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Reason for Retention : Consumer Protection in Electronic Commerce Act
Retention Period : 3 years
- Procedures and Methods for Destruction of Personal Information
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The Company will promptly destroy personal information once the purpose of collection and use has been achieved. The procedures and methods for destruction are as follows:
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Destruction Procedure
Information entered by users for online inquiries, etc., will be moved to a separate database (or a separate file drawer for paper records) after the purpose is achieved. It will then be stored for a specified period based on internal policies and other relevant laws (refer to the retention period) before being destroyed.
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Destruction Method
- Personal information stored in electronic file formats will be deleted using technical methods that make it impossible to recover the records.
- Personal information printed on paper will be destroyed either by shredding or incineration.
- Personal Information Provision
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The Company does not provide users' personal information to third parties, as a general rule.
- Installation, Operation, and Rejection of Automatic Collection Devices for Personal Information
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The Company operates devices such as "cookies" that store and retrieve your information periodically.
A cookie is a small text file sent by the Company's web server to your browser, which is then stored on your computer's hard disk.
The Company uses cookies for the following purposes:
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Purpose of use of cookies, etc.
To analyze users' access frequency and visit time, understand users' preferences and areas of interest, track behavior, and assess participation in events and visit frequency to provide targeted marketing and personalized services.
You have the option to accept or reject cookies. Therefore, you can set your web browser to allow all cookies, ask for confirmation whenever a cookie is stored, or refuse to store all cookies.
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How to Reject Cookie Settings
To reject cookies, you can select the appropriate option in your web browser to allow all cookies, confirm each time a cookie is stored, or reject the storage of all cookies.
For example (for Internet Explorer): Tools on the top of the web browser > Internet Options > Privacy
However, if you refuse to install cookies, there may be difficulties in providing certain services.
- Personal Information Complaints Service
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The Company has designated relevant departments and a personal information management officer to protect customers' personal information and address complaints related to personal information.
- Personal Information Management Officer
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- Name : Administrator
- Email : info@jsenergy.kr
- Phone Number : +82-43-855-1554
You may report any personal information protection complaints that arise from using the Company's services to the personal information management officer or the relevant department.
The Company will respond quickly and adequately to your inquiries.
Main phone 
Email
info@jsenergy.kr